FAQ’s

Below you will find a list of questions our customers regularly ask. Click on any question that is of interest and you’ll find the answer.

How do I place an Order?
What payment methods are acceptable?
Are my details secure when ordering online?
How do I know you have received my order?
When will I receive my order?
What if I need to cancel my order?
What is TSLwebsite’s privacy policy?
If I am ordering from a country other than Australia will I be charged 10% GST?
How do buy a gift voucher?
How do I redeem a gift voucher?
Where are TSL stores located?
How does TSL provide such wonderful savings?
What size quilt is appropriate for a king single bed?
What "blanket" weight is this quilt?

Can’t find an answer to a query here or elsewhere on TSLwebsite? Please let us know. Chances are other customers want the same information. To share a query simply contact us

A: If you are unsure about ordering on TSL website simply click here and follow our 10 easy steps.

A: TSLwebsite accepts all major credit cards and bankcard. TSLwebsite is integrated with industry standard technology (SSL) which ensures your details are transmitted securely.

A: Yes. Internet security is very important to TSLwebsite. To ensure your security we have integrated industry standard technology - Secure Sockets Layer (SSL) – throughout the site. This ensures all your personal information is encrypted.

Learn more at secure shopping.

A: You will automatically receive an email confirming your order once you have successfully proceeded through the “Checkout” and “Payment” process in “View Cart”. You will receive a second email to let you know when your order has been shipped.

If you have any concerns about your order please contact us. To aid us please quote your order number.

A: Orders are fulfilled within 1-4 business days. However, delivery times vary depending on delivery destination. To learn more visit shipping information.

A: You are able to cancel an order at any time before we have shipped your order. If you have not yet submitted your payment details on TSLwebsite, simply click “empty cart” at “View Cart”.

If you have already paid for your order you can cancel by contacting our website fulfillment team on + 61 3 9521 6655. We recommend you do this within 12 hours.

Click here for more information.

A: We take your privacy very seriously! Consequently we do not distribute, rent, or sell your personal information. View our privacy policy.

A: No. Although all prices shown on TSLwebsite are inclusive of a 10% Goods and Services Tax (GST), as required by Australia Law, overseas trading regulations mean that we do not charge GST on any products shipped overseas. GST will still be charged at the set rate of 10% for any customer within Australia.

A: Gift vouchers can be purchased on any product related page or by clicking here.

A: At present, Gift vouchers can only be redeemed in TSL stores in Melbourne, Australia. Find the store closest to you.

A: In addition to TSLwebsite, TSL has retail stores located in Melbourne - Victoria, Australia. To find a store click here.

A: TSL is a genuine discounter of quality merchandise. We can provide you with items at excellent prices by maintaining low overheads and purchase through volume. We do not carry seconds or flawed merchandise.

A: A ‘Double-bed’ sized quilt. This is because a king single is the length of a double bed and width of single bed.

A: Often people equate weight to warmth. As a rule of thumb under 300 grams is 1 blanket and between 300 & 500 grams is two blankets. Dual-layer type quilts, where air is trapped between two quilts sewn or snapped together, are the ‘weight’ of 3+ blankets.